Refund Policy
Last updated: August 2026
30-Day Return Window
We accept returns within 30 days of the delivery date. Items must be unused, unwashed, and in their original condition with all tags and accessories included.
Eligibility
To be eligible for a return, your item must meet all of the following conditions:
All items are eligible for return. We do not carry final-sale items — every product in our store can be returned within the 30-day window.
Order Cancellation
You may cancel your order at any time before it has been processed for shipping. Since orders are usually dispatched within 1 business day, please contact us as soon as possible at hello@ceciliadream.com. Once an order has been processed, it can no longer be cancelled, but you may still return it under our 30-day return policy.
Orders That Do Not Arrive
If your order has not arrived within 30 days after the end of the estimated delivery window for your country, contact us at hello@ceciliadream.com and we will issue a full refund, including shipping. You do not need to return anything. Estimated delivery windows are listed in our Shipping Policy.
If tracking shows your order as delivered but you have not received it, please check with neighbors and your local post office first, then contact us within 7 days of the marked delivery date so we can open an investigation with the carrier.
Return Shipping
Return shipping costs are the responsibility of the customer. We do not provide prepaid return labels. We recommend using a trackable shipping service, as we cannot be held responsible for items lost in transit on their way back to us.
Restocking Fees
We do not charge any restocking fees. You will receive a full refund for the item price.
Refund Amount
Refunds cover the product price only. Original outbound shipping charges are non-refundable, except where the order did not arrive or the item was damaged, defective, or incorrect.
How to Start a Return
To initiate a return, please contact our customer care team within 30 days of receiving your order:
Please include your order number and the reason for the return. Our team will respond within 1–2 business days with return instructions.
Once your return is approved, our team will provide you with the return address and instructions via email. Please do not send items back before receiving return instructions from us.
Refund Processing
Once we receive and inspect your return, we will notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your bank or card provider.
Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us within 14 days of delivery at hello@ceciliadream.com with photos of the item, the packaging, and your order number. In these cases, we will cover the return shipping cost and send a replacement or issue a full refund at no charge to you.
Exchanges
We do not offer direct exchanges. If you need a different size or item, please return your original order for a refund and place a new order separately.
Customers in the European Union and United Kingdom
If you are located in the EU or the UK, you have the right to cancel your order and return your item within 14 days of delivery, without giving a reason. Our standard 30-day return window already exceeds this period, so the terms above apply to you in full. Return shipping costs remain the responsibility of the customer, except where the item is damaged, defective, or incorrect.
Contact Us
Questions about your return? Reach out anytime:
Cecilia Dream (operated by KFR LLC)
911 E Atlantic Blvd, STE 101, Pompano Beach, FL 33060, United States
📧 hello@ceciliadream.com
📞 +1 (260) 529-8378
Monday to Friday, 9:00 AM – 5:00 PM (EST)